Your Email Account
· Email: an Introduction
· Suggestions for Selecting Email Addresses
· Configuring Your POP Email Client
· Managing Your Email Account

This section provides an overview of the email services available to LiveZone clients. You will find an overview of some of the terminology and facilities that are available to you.

Email: an Introduction

Email Addresses

An email address is of the form mailName@domainName. "mailName" is any sequence of letters, either upper or lower-case, or hyphens (-). "domainName" is the name of the domain at which you will receive the mail; examples of domain names are: livezone.com, highschool.edu, nonProfit.org, ix.netcom.com, brainstorm.net, bigMall.livezone.com, mainOffice.largeCorp.com, and so on.

Domain names must be defined and maintained in a DNS server. Domain names are case-insensitive.

Mail Names

Mail names can be anything at all. The same mail name can be used on several different domains, resulting in several unique email addresses. For example, although we use the mail name "info" (info@livezone.com), our clients can also use the mail name "info" with their domains (e.g., info@yourDomain.com), without mail becoming misdirected.

Routing of email addresses is performed by a text pattern matching process. Thus, correct spelling of mail names is necessary. An email address can be specified to receive email for domain for which the mail name is unknown; email to unknown mail names can optionally have be "returned to sender, address unknown".

Each domain's DNS entry will define which MX (Mail Exchange) will handle email for each domain name within the domain. It is the responsibility of the mail exchange to deal with all incoming email for the domain names for which it is responsible.

Auto-Forwarded Email

The LiveZone mail exchange can route incoming email in two possible ways:

• email is sent to the POP account defined for the email address
• email is automatically routed to any other email address (which could itself be routed to another, and so on). Senders won't see any forwarding activity -- email appears to them to be going to a "normal" email account.

Should you choose, mail addressed to your domain hosted on the LiveZone server can be directed to an email address you maintain at another Internet provider or service, such as CompuServe, Netcom, or America Online.

POP Account

POP (Post Office Protocol) accounts are used to receive email on our server, where it is stored until you retrieve it. POP email is supported by many popular Internet suites & mail client applications, including QualComm's Eudora and Netscape's Navigator.

To access mail received at your POP account, you must access the LiveZone POP mail server via the Internet. When we setup your POP account, you'll select the mail names that will be forwarded to your POP account, as well as your Unix "username" and password. You must specify both your username and password to retrieve your email from the account.

Simple Suggestions for Selecting Email Addresses

• There is no limit to the number or combination of POP and auto-forwarding email addresses that can be defined for a domain.
• POP accounts are normally assigned to either individuals, or job functions.
• Make your email address easy to say, easy to spell, and easy for your friends and clients to remember.

Configuring Your POP Email Client

Configuration of your email client application requires several settings be correctly specified before you will be able to send or retrieve your email.

Clients using POP3 accounts should note that you'll specify POP accounts in one of two different forms:

• user%domain.com@mail.domain.com when your email program expects a POP account to be specified all in one field (like Eudora, for example)
• username = user@domain.com, hostname = mail.domain.com when POP accounts are specified as two separate fields, one for username, and a second for hostname (like Netscape Communicator or Microsoft Outlook).

An Example

My email address is Daniels@BigIdea.com. When I send email, people will see that it's from me, because the return address on the message will be: Daniels@BigIdea.com (Jack Daniels).

• My name is "Jack Daniels" (my mother chose it)
• The mail name I chose is "Daniels"
• My company's domain name is "BigIdea.com"
• My password is "coffee"; I set it up myself with LiveZone's Web browser interface to the their email server at http://www.livezone.com/admin/ .

My email client application (e.g., Qualcomm's Eudora or, Netscape's Navigator) requires the following settings to be entered before it will handle my email correctly.

• Real name: Jack Daniels
• Return address: Daniels@BigIdea.com
• Important - POP account (for retrieving my email): daniels%bigidea.com@mail.bigidea.com Note the syntax - in particular, there's a % percent sign, then an @ sign, and that my domain name (yours too) appears in two places.
• Password: coffee
• SMTP server (for sending email) is: your ISP will have specified the SMTP server that you should use. In extreme cases where you do not have access to an SMTP server, LiveZone can permit you to use ours; please contact LZSupport @ LiveZone.com with your request.

Managing Your Email Account

We use Communigate Pro from Stalker - http://www.stalker.com. They have excellent online support.

www.livezone.com

To SupportZone Main Page Last Updated January 2007 Copyright (c) 1995-2007 by LiveZone Communications LLC. All rights reserved. WomenZone, BusinessZone, SupportZone are trademarks of LiveZone Communications, LLC. LiveZone is a registered trademark of LiveZone Communications, LLC.